Answers to the most common questions
ID Elite helps real estate professionals build their own client app. Below you’ll find quick answers about billing, how activation codes work, and what clients see inside the app.
How ID Elite works
What does “build your own client app” mean?
You create and manage your professional profile from your dashboard (name, contact buttons, social links, and useful tools). Your clients then download the ID Elite mobile app and enter your activation code to instantly see your personalized experience inside the app.
Is ID Elite a website or a mobile app?
It’s both:
• Clients use the mobile app (iOS & Android).
• You manage your app profile from the website dashboard.
• Clients use the mobile app (iOS & Android).
• You manage your app profile from the website dashboard.
How long does it take to set up?
Most brokers complete their profile in under 10 minutes.
What is an activation code?
It’s a simple code that links clients to your profile inside the ID Elite app. Once they enter it, your branding and tools load instantly — no client account needed.
Client experience
Do my clients need to create an account?
No. Clients download the app and enter your activation code — that’s it.
How easy is it for clients to install and use?
Very easy. They install from the App Store or Google Play and enter your code. Your profile, contact buttons, and tools are ready immediately.
What tools do clients get inside the app?
Practical tools that support real conversations: mortgage calculators, welcome tax/fees, CMHC, refinance, HELOC, and more. The goal is to keep you useful and easy to reach over time.
How does ID Elite help with client retention?
Instead of clients searching online or forgetting your contact info, they keep your app on their phone. When they have a question — or a new project — your profile and tools are one tap away.
Profile & dashboard
How do I update my information?
Update your profile anytime from your dashboard. Changes appear in the app automatically.
Can I add my listings?
Yes. You can add a listings link so clients can access your listings directly from your profile.
Is the platform bilingual?
Yes. ID Elite supports English and French profile fields.
Is this a replacement for a custom-built app?
ID Elite delivers a professional “your own app” experience without the cost, timelines, or complexity of custom development.
Billing & subscription
How does the 7-day free trial work?
You get full broker access for 7 days. Cancel anytime during the trial and you won’t be charged.
When will I be charged?
Your subscription starts automatically at the end of the 7-day trial unless you cancel before the trial ends.
Can I cancel anytime?
Yes. You can cancel anytime from your secure billing portal. Your access stays active until the end of your current billing period.
Is billing secure?
Yes. Payments are processed securely by Stripe. ID Elite does not store your credit card information.
What payment methods are accepted?
Major credit and debit cards supported by Stripe.
Need help? Use the Contact page and we’ll get back to you as soon as possible.
Ready to build your own version?
Try ID Elite risk-free with a 7-day trial. No long-term commitment. Cancel anytime.
Secure billing via Stripe • Cancel anytime during your 7-day trial
After checkout, you’ll complete your broker profile and your app experience becomes active.
After checkout, you’ll complete your broker profile and your app experience becomes active.
See your app — your clients will actually use it
Real tools. Real calculators. Always branded with your name. Watch the quick walkthrough below.